Client Information & Rights

Consumer Access & Rights
In accordance with Texas law, clients have the right to access their health records, contact the appropriate licensing authority, and file a consumer complaint if needed. The information below explains how to do so.

Requesting Your Health Records
Clients may request access to their therapy records by submitting a written request. Requests can be made by emailing or contacting the practice directly. Please include your full name, date of birth, and the specific records you are requesting. Requests will be processed in accordance with applicable state and federal laws.
If you have questions about accessing your records, please contact the practice for assistance.

Licensing & Regulatory Authority
This practice is licensed and regulated by the Texas Behavioral Health Executive Council (BHEC).
Clients may contact the BHEC to verify licensure status or to obtain information regarding professional regulation: Texas Behavioral Health Executive Council (BHEC)
Website: https://www.bhec.texas.gov
Phone: (512) 305-7700Filing a Consumer Complaint
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If you have a concern about services received, you have the right to file a consumer complaint with the appropriate authority.
Consumer complaints may be submitted to the Texas Office of the Attorney General – Consumer Protection Division:
Website: https://www.texasattorneygeneral.gov/consumer-protection
Phone: (800) 621-0508

Questions
If you have any questions about these rights or need assistance, please contact the practice directly.